By placing an order with Bethany Rose Bridal Ltd you are entering into a contract to purchase the goods as described in the invoice issued.
Once your order is placed you will not be able to make any changes to the style or size of your purchase(s). We are unable to offer a refund or exchange in any circumstances; save where the product received is defective or not as described, when you will be entitled to a repair, refund or exchange*.
You will be unable to collect your purchase(s) until payment in full has been received. If we have agreed to accept a deposit or partial payment; you will not be entitled to any refund if you later decide you no longer want your purchase(s) for any reason. When your purchase(s) have been received into store; we will take reasonable efforts to contact you to arrange for collection or delivery (additional shipping costs apply). If, after a period of no less than 12 weeks from the point we contact you, you have not collected or arranged for delivery of your products we reserve the right to retain your purchase(s) and no refund will be offered. If you change any of your contact details after placing your order, it is important that you contact us.
*if your purchase is marked ‘sold as seen’ and/or ‘sample’ on your invoice you agree by placing an order that you accept the condition of the product(s) as seen. No refund or exchange will be offered for any defect(s) which were reasonably discoverable upon inspection at the point of sale.
We anticipate receiving all orders into store within 24 weeks of the date you place your order. Many products can be expected in as little as 1 week. However these, and any other estimated timescale communicated to you, is only our best estimate based on information from our suppliers. Save that you can expect delivery within a reasonable period, we cannot guarantee delivery within a certain time or by a certain date. No refund can be issued or liability for any consequential loss accepted in the event your purchase(s) arrive later than estimated.
When selecting your dress we will make best efforts to ensure that our suppliers had your product(s) in stock and available in your size. However, sometimes our suppliers can run out of stock or discontinue a product at short notice. For this reason we encourage you to make prompt payment upon receipt of your quote to avoid disappointment. It is usually possible to order in a dress upon payment of a deposit (usually 50%) of the total price. Payment of a deposit is subject to the terms above.
For non-sample dresses, sometimes our suppliers will amend their production costs, for this reason your quote is only valid for 14 days. If you need longer to decide or to make payment, we may need to amend the price if our supplier has made a change in that time.
If you've selected a sample dress, we'll keep it safe and off-sale for at least 14 days to give you chance to make payment. If you need longer than 14 days to make a full payment, we may ask you to pay a deposit in order to keep the dress off-sale.
Your statutory rights are not affected by these terms and conditions.
Last updated 13 December 2020